FAQ

Frequently Asked Questions

Have a question about SKIVARA, your order, or our products? Here are answers to what we're asked most often. Can't find what you're looking for? Visit our Contact page — we're always happy to help.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–2 business days, and standard shipping typically takes 3–7 business days once your order has shipped. See our Shipping Policy for full details.

How can I track my order?

As soon as your order ships, we'll send you a confirmation email with tracking information.

Can I change or cancel my order after placing it?

If you need to make a change, contact us as soon as possible after placing your order. We'll do our best to accommodate changes before your order ships.

Returns & Refunds

What is your return policy?

We want you to love your SKIVARA products. Full details on eligibility and how to start a return are available on our Refund Policy page.

My product arrived damaged — what do I do?

We're sorry to hear that. Please contact us with your order number and a photo of the item, and we'll make it right.

Using Our Products

Should I patch test a new product before using it?

Yes — we recommend a patch test before adding any new skincare product to your routine. Apply a small amount to your inner arm or behind your ear and wait 24 hours. If you notice any irritation, discontinue use and consult a dermatologist.

Where can I find ingredient and usage information for a specific product?

Every SKIVARA product page includes an ingredients list and step-by-step usage instructions. If you have a specific skin concern or condition, we always recommend checking with a dermatologist before starting a new product.

Are SKIVARA products suitable for sensitive skin?

Many of our products are formulated with sensitive skin in mind, but everyone's skin is different. Please review the ingredients list on each product page, and patch test before full use.